Blatant upfront lies of what coverage will be. It ended up that some of those things were not covered at all. Things that he said were “absolutely “covered. I wrote down the customer service representatives answers. I described it in detail before ever even signing a contract for the full home warranty program. I had a list of questions explaining my home, my well house, and where my well was located. I hate this company and am canceling my contract. When I call Sears, they don't even know who Cinch is. When I call Cinch, they tell me I have to speak with Sears Home Warranty even though they have all my records. This has been happening for over 2-months and no one is able or willing to help. Then they never showed again and no one knows why, but they re-scheduled for 2-weeks later. So, 2-weeks later the tech never showed because he got sick, so they re-scheduled for 2-weeks later. About 5 minutes after they left I was able to pull it out of the cabinet myself, but they wouldn't return to do the repair. Then the 2 guys who came couldn't get the oven out of the cabinet and told me I had to hire a carpenter to cut it out of the cabinet and re-scheduled for 2-weeks later. The parts arrived within a week, but the technician who was supposed to come the following week had vehicle trouble and re-scheduled for 2-weeks later. It's taking over 2-months to repair our double oven. The customer service and response is just awful! Note: I was just hung up on again today with no call back. They suggest contacting via the web portal, which I've done, also with no response. In addition, I've called Cinch repeatedly (phone records to support) and have been put on hold, transferred and hung up on. I paid over $5,000 for a Goodman HVAC replacement system that is comparable to the one that failed and would like to be fully reimbursed for covered expenses. I've been requesting for over a month detailed information in writing about this check. I then received a check for $1,263.26 without documentation that was sent to an incorrect address. I was told "no." I declined the mismatched offer and felt it was disingenuous. I offered to wait until same brand (Goodman) and that Cinch uses became available. Once agreed, Cinch offered to units (air handler and condenser) that did not match nor were the same brand as existing unit. It took two visits from different HVAC companies to convince Cinch that system needed to be replaced. This does not cover cost for a similar system. Cinch sent a claim credit buyout check without detailed documentation for a failed HVAC system.
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